Claims Adjuster (Motor Insurance) practice interview
Motor claim investigation, repair assessment, liability decisions, fraud indicators and fair settlement handling. Practise the 5 questions interviewers ask for this role with follow-ups. Paid plans add scored feedback on every answer.
Free with an Intaviu account: 320 credits a month, at 10 credits a minute of practice. Private: interview creators never see them.
- Mid level
- 20 minutes
- 5 questions
- Scored feedback on paid plans
About the role
This interview follows a motor claim from first notification through investigation, repair assessment and settlement. The panel is testing whether you can establish what happened, apply cover fairly, control leakage and give claimants clear updates when evidence or decisions are delayed.
How to prepare
- Review the evidence used to establish cause, damage, liability and policy response in a motor claim.
- Prepare an example where you challenged a repair estimate or negotiated a settlement.
- Think through how you would document inconsistencies before making a fraud referral.
- Practise explaining a partial settlement, declined item or total-loss decision to a frustrated claimant.
- Revise how salvage, depreciation, excesses and betterment can affect a settlement where applicable.
Common mistakes
- Assuming fraud from one inconsistency instead of gathering corroborating evidence.
- Accepting repair costs without checking whether the damage matches the incident.
- Keeping the claimant uninformed while waiting for a report.
- Reaching a settlement without showing how policy terms were applied.
What to expect
A real first-round interview
5 questions the way interviewers ask for this role, with follow-ups when an answer needs more.
Spoken, like the real thing
Speak your answers in your browser or the free desktop app, with live captions. You can ask the interviewer to repeat anything.
Scored on 4 areas
The things this interview weighs most. With a paid plan, your report shows how you did on each one.
A private report
On Plus, Pro and Premium: every answer scored, your strongest lines quoted and what to say differently next time. Interview creators never see it.
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