Airline Ticketing and Reservations Agent practice interview
Booking itineraries, explaining fare conditions, changing tickets and resolving passenger requests accurately across sales channels. Practise the 5 questions interviewers ask for this role with follow-ups. Paid plans add scored feedback on every answer.
Free with an Intaviu account: 320 credits a month, at 10 credits a minute of practice. Private: interview creators never see them.
- Junior
- 10 minutes
- 5 questions
- Scored feedback on paid plans
About the role
This interview covers the practical work of creating bookings, checking itinerary details, explaining fare conditions and handling changes. The panel is looking for accuracy, clear customer communication and sensible judgement when systems, payments or travel plans go wrong.
How to prepare
- Revise the steps from a passenger enquiry through reservation, payment and ticket issuance.
- Practise explaining fare conditions and change options without technical language.
- Prepare an example of correcting a detailed record before it caused a larger problem.
- Think through alternatives you could offer when a preferred flight is unavailable.
- Review how to protect passenger and payment information during a booking.
Common mistakes
- Offering an itinerary before confirming dates, names, baggage needs and connection times.
- Promising a refund or change without checking the applicable fare conditions.
- Using booking terminology without explaining it to the passenger.
- Failing to record actions and payments clearly for the next agent.
What to expect
A real first-round interview
5 questions the way interviewers ask for this role, with follow-ups when an answer needs more.
Spoken, like the real thing
Speak your answers in your browser or the free desktop app, with live captions. You can ask the interviewer to repeat anything.
Scored on 4 areas
The things this interview weighs most. With a paid plan, your report shows how you did on each one.
A private report
On Plus, Pro and Premium: every answer scored, your strongest lines quoted and what to say differently next time. Interview creators never see it.
More customer practice
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Managing bookings, fare rules, ticket changes, payments and passenger queries with speed and accuracy.
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CustomerTicketing and Reservations Officer
Handling travel reservations, fare rules, ticket issuance, amendments, refunds and accurate customer records.